InfoisInfo Australia

CDM Direct
Business Services in Melbourne
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Remember you found this company at Infoisinfo 1800 221 81?


83 Hartnett Drive. Melbourne, VIC, 3198.
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What you should know about CDM Direct

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CDM Direct are a leading Australian-owned customer experience management group with decades of experience in providing customer experience, acquisition and retention solutions to hundreds of Australian and international businesses. From SMEs through to large corporate and government clients, our contact centres in Melbourne, Sydney and Auckland service a range of clients including insurance companies, the big four banks, healthcare and fast moving consumer goods.

CDM Direct was established over 25 years ago and has been at the forefront of contact centre services both on-shore and near-shore since opening our doors. We equip our agents with the latest technology and continually train them in the latest techniques to ensure our clients have access to the very best in the industry. We take care of the hard work of running a contact centre, allowing you to focus on your core business.

Our group executives bring with them over 100 years of combined experience in a range of sectors, including finance, insurance, health, information technology and fast moving consumer goods.

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Inbound Customer Service- Our contact centre solutions help you provide a seamless, cross-channel customer service experience to your customers. We work with you to address the changing demands of your business, whether you’re looking for someone to supplement your existing customer service or sales operation or you’re looking for someone to take over your entire customer service operation, we work with you to build a solution that aligns with your business goals – whether you’re looking to ramp up customer acquisition, or improve the customer experience. Inbound Sales - We make the most of every sales opportunity for brands every day. You may have even spoken to us without knowing it! We’ve learned how to maximise every opportunity to make a sale and the importance of taking a cross-platform approach, and we’re experts at providing a unique and agile solution to match your business. Live Chat and Online Support - Our managed live chat solutions offer custom triggers, offering assistance before it’s needed. Agents are only engaged when the customer responds. Customer Retention - Our customer retention programmes take real-time data and translate it into real-time actions, closing the loop on customer experience issues and delivering more satisfied customers. Help Desk Technical Support - Our contact centre technical help solutions provide a seamless customer service experience. We work with you to address the changing demands of your business to build a solution that aligns with your business goals.

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  Opening times Opening Closing
   Mondays to fridays 9:00 AM 5:00 PM

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