Ezispeak
Translation Services in Melbourne

On-demand language solutions at the point of need. Assist in driving client growth by transforming and improving multilingual customer experiences. Personalised and fluent brand experiences across all touchpoints, in all languages.
Having worked in the language services market for over seven years, Rebecca Haynes looked at the language services market in a new and disruptive way. She saw a major opportunity to transform the way buyers procure and consume language services – and with that, ezispeak was born in 2011.
Traditionally, the telephone interpreting market consisted of two service delivery channels – Inbound calls from non-English speaking consumers, and outbound calls from organisations in the private, government, not-for-profit and community-based sectors. Both types of users required the same service – a telephone interpreter. The Australian market was dominated by Government-owned providers – Rebecca felt this restricted business and competition as organisations couldn’t optimise their expenditure for this service type, improve operational processes around consumption of the service nor exercise control over the vendor relationship.  This led to service immaturity, inefficiency and over-spending. She believed there was a better way to help buyers gain control over their language services spend –  it was about giving buyers freedom of choice, as well as providing better quality service in terms of the user and customer experience.
ezispeak is viewed as an emerging market leader thanks to its efforts in pioneering new models of telephone interpreting. With a focus on quality, improving industry standards and constant innovation, Ezispeak has been entrusted by some of Australia’s largest organisations to enhance their on-demand communication. Continual improvement in business processes has allowed us to deliver a high standard of service excellence, particularly when it comes to connection times with an interpreter. With the industry’s fastest and most reliable access to professional linguists in more than 150 languages, we automate more than 94% of all service requests, with an average time to connect across all customers now reduced to only 32 seconds. 95% of all interactions are serviced within 2 minutes. That is disruptive – we are setting new industry benchmarks.