Premier Contact Point
IT Services in Melbourne

We are the Australian experts in contact centre technology.

Premier Contact Point provides a customer contact management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors. Our cloud contact centre solution includes Visual IVR, class leading real-time and historical BI reporting, customer contact management, speech analytics, quality assurance, workforce management as well as APIs to integrate with your existing platforms.

We specialise in setting up businesses with a cloud contact center solution for the first time as well as replacing existing customer contact systems. Whether you need better features such as class leading reporting, speech analytics, or simply a dependable cloud contact centre solution with Australian based support to help you deliver a great customer experience, we can help.

We’ve built an Australian cloud contact centre platform, with the Australian business and consumer in mind.​
When you invest in a solution to improve your customer’s experience, you want to make sure your provider can give you the technology, support and commitment you need.

Who we Are?

We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.​

Our Commitment:

It’s not just about the technology.Premier Contact Point helps you build enduring relationships with your customers and achieve your business and operational goals. Our highly experienced business and contact centre experts make sure you’re equipped with the knowledge, processes and best practices to turn your vision into reality.

Our philosophy on technology:

Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading-edge technology solutions that enhance our customers’ business operations”. Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and ensuring that the Premier Contact Point team is comprised of the finest engineers and support people.

Our philosophy on customer support:

There are companies who simply sell technology, arrange for the setup and then hand over support to an online knowledge base.