Victorian Ombudsman
Government Services in Melbourne
https://www.ombudsman.vic.gov.au
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What you should know about Victorian Ombudsman
Our purpose: to ensure fairness for Victorians in their dealings with the public sector and improve public administration.
Our intent:
Ensure Fairness
*independent and impartial complaint resolution
*encourage fair and reasonable decision making within the public sector
Enhance accountability
*independently investigate serious matters
*report on misconduct and poor administration
Support Continuous Improvement
*assist agencies learn from complaints and investigations
*investigate systemic issues and identify solutions
Protect Human Rights
*investigate whether an action or decision is incompatible with human rights
*make it easier for vulnerable people to complain
Complaint handling, Investigating serious matters, Reporting on misconduct and poor administration
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